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Have questions about ITC Reconcile Pro? Our team is here to help you succeed with GST compliance and reconciliation.

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Getting Started
New to ITC Reconcile Pro? Let us guide you through setup and onboarding.
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Technical Support
Need help with integration, API, or technical issues? We've got you covered.
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Sales & Pricing
Interested in upgrading your plan or custom enterprise solutions?
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Training & Docs
Access comprehensive documentation, tutorials, and webinars.

Send us a Message

We'll get back to you within 2 business hours

Contact Information

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Office Location
ITC Reconcile Pro
123 Tech Park, Innovation Drive
Bangalore, Karnataka 560001
India
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Phone
91-9940020039
Monday - Friday, 9:00 AM - 6:00 PM IST
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Support Hours
Email Support: Replies within one business day
Phone Support: Mon-Fri, 9 AM - 6 PM IST
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Frequently Asked Questions

Find answers to common questions about ITC Reconcile Pro support and services

What is your response time for support requests?
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We aim to reply to every support request within one business day (Mon-Fri, 9 AM - 6 PM IST).
Do you offer free onboarding and training?
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Yes! All plans include free onboarding. Professional and Enterprise plans include dedicated onboarding specialist and comprehensive team training. We also provide documentation, video tutorials, and webinars for all users.
Can we integrate ITC Reconcile Pro with our ERP system?
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The app imports purchase and sales registers as Excel/CSV exports from Tally or any accounting software, plus GSTR-1, GSTR-2B and GSTR-3B files downloaded from the GST portal. There is no live ERP connection or public API yet; if you need one, tell us what you use.
What about data security and compliance?
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ITC Reconcile Pro is a Windows desktop app. Client files and reconciliation results are kept in a local database on your own computer, not on our servers. Saved GST portal passwords are encrypted. We do not hold ISO 27001 or SOC 2 certification.
Do you offer multi-language support?
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Yes, the platform supports English, Hindi, Tamil, Telugu, Kannada, and Marathi. Support team members can assist in multiple Indian languages. Contact our sales team for Enterprise language requirements.
What if we need custom features or modifications?
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Enterprise clients have access to our product team for custom feature development. We work with you to understand requirements and deliver tailored solutions. Contact our sales team to discuss your specific needs.

Ready to Transform Your GST Compliance?

Try ITC Reconcile Pro free for 14 days and see your own reconciliation in minutes.

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