Help Centre

Find answers to common questions about BigReddyFinTaxPro

Frequently Asked Questions

❓ How do I sign up?

Click "Get Started" on the homepage to create an account with your email.

Simply click the "Get Started" button on the homepage. You can sign up using your email, Google account, or phone number. A verification link will be sent to complete your registration.

🔐 Is my data secure?

Yes, we use enterprise-grade encryption and Firebase security.

We use SSL/TLS encryption for all data in transit and Firebase's industry-standard security for storage. Your tax data and personal information are encrypted and protected. See our Privacy Policy for more details.

📊 Is the AI analysis accurate?

Our AI is highly accurate but consult a CA for final decisions.

The Indian Income Tax Analyser uses Claude AI trained on ITA 2025/1961 tax law. However, it's not a substitute for professional advice. Always consult a Chartered Accountant before making tax decisions. We're not liable for errors in AI-generated content.

💡 What makes the Daily Tools free?

They're designed to help professionals save time daily.

The 12+ Daily Tools (GST Calculator, HRA, TDS, EMI, etc.) are completely free forever. No login required. We offer them to build trust and help the community. Premium features like the Income Tax Analyser require a paid subscription.

💳 What payment methods do you accept?

Razorpay: Credit/Debit cards, UPI, NetBanking, Wallets.

We accept all major payment methods via Razorpay: Visa, Mastercard, American Express, UPI, NEFT, RTGS, NetBanking, and digital wallets (Google Pay, Apple Pay, etc.). All payments are securely processed.

🔄 Can I cancel my subscription?

Yes, cancel anytime from your account settings.

You can cancel your subscription at any time from your account dashboard. Refunds are processed on a case-by-case basis within 7 days of cancellation. Monthly plans renew automatically; ensure cancellation to avoid auto-renewal.

📈 What's included in each plan?

See the Pricing page for full details.

Free Plan: Daily Tools only. Student (₹200/mo): Income Tax Analyser + Daily Tools. Professional (₹2,500/mo): Unlimited queries, ITA 2025 comparison, priority support. See our Pricing page for enterprise options.

🤖 How does the Tax Analyser work?

Chat with an AI expert powered by Claude.

Ask any question about Indian Income Tax (ITA 2025 or ITA 1961). The AI analyzes your question, provides tailored advice based on your audience level (Student/Professional/CA), and cites relevant sections & case law. Chat history is saved for future reference.

🖥️ What browsers are supported?

Chrome, Firefox, Safari, Edge (latest versions).

BigReddyFinTaxPro works best on Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are fully supported. If you encounter issues, please clear your browser cache and cookies.

⚡ Why is the app slow?

Check your internet speed and browser performance.

The app requires a stable internet connection. If slow, try: 1) Refresh the page, 2) Clear cache, 3) Disable browser extensions, 4) Try a different browser, 5) Check your internet speed. Contact us if issues persist.

🔑 I forgot my password

Use the "Forgot Password" link on the login page.

Click "Forgot Password" on the login page, enter your email, and check for a reset link. The link expires in 1 hour. If you don't receive it, check spam folder or contact support.

👤 How do I update my profile?

Go to Account Settings in your dashboard.

Log in, click your profile icon (top-right), select "Settings". You can update email, name, phone, and plan preferences. Changes take effect immediately.

📚 User Manuals & Guides

Download comprehensive guides to master our tools:

📖

User Manual

Step-by-step setup & reconciliation guide

Download
🎯

Enhanced Manual

Advanced features for professionals

Download
🎨

Colorful Manual

Visual guide for presentations

Download
📋

Complete Ref.

All 116+ screens documented

Download

Didn't find your answer?

Our support team is here to help. Reach out with any questions or issues you're facing with BigReddyFinTaxPro.

📧 Email Support 🐦 Twitter